Shipping policy

Shipping Policy

MAVI Watch ships to customers worldwide. Please review our shipping policy before placing your order.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

During high-volume periods, processing times may be slightly longer.

Estimated Delivery Times

Estimated delivery times vary depending on your country, region, and shipping method selected at checkout.

General estimated delivery times:

  • United States: 7–15 business days
  • Canada: 8–18 business days
  • United Kingdom: 7–15 business days
  • Australia: 7–15 business days
  • Europe: 8–18 business days
  • Rest of World: 10–25 business days

Delivery times are estimates and are not guaranteed.

Tracking Information

Once your order has shipped, you will receive a tracking number by email.

Please allow 2–5 business days for tracking updates to appear after the tracking number is issued.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, VAT, taxes, or other charges depending on the destination country.

These charges are not included in the product price or shipping fee and are the responsibility of the customer.

MAVI Watch is not responsible for delays caused by customs clearance procedures.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned due to an incorrect address, incomplete address, refusal of delivery, or failure to collect the package, we may charge an additional shipping fee to reship the order.

We are not responsible for lost or delayed packages caused by incorrect or incomplete shipping information provided by the customer.

Lost, Stolen, or Delivered Packages

If tracking shows that your package was delivered but you did not receive it, please contact the shipping carrier first and check with neighbors, building reception, mailroom, or household members.

If you still need assistance, contact us at [support@maviwatch.com] within 7 days of the delivery scan.

MAVI Watch is not responsible for packages marked as delivered by the carrier, but we will do our best to help you investigate the issue.

Shipping Delays

Shipping delays may occur due to weather, customs, carrier delays, holidays, incorrect addresses, high order volume, or other circumstances beyond our control.

If we become aware of a significant delay with your order, we will contact you with available options.