Refund policy

Refund Policy

At MAVI Watch, we want you to feel confident and satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

  • unused and in the same condition that you received it;
  • in its original packaging;
  • free from scratches, marks, damage, stains, or signs of wear;
  • returned with all original accessories, tags, manuals, boxes, and packaging.

To start a return, please contact us at hello@maviwatch.com with your order number and the reason for your request.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping

We provide a free prepaid return shipping label for all eligible returns. There is no cost to send your item back to us.

We recommend using the label we provide and keeping your tracking number, as we are not responsible for items lost during return transit without tracking.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or if you received the wrong product.

To help us resolve the issue quickly, please include:

  • your order number;
  • clear photos or videos of the product;
  • photos of the packaging, if applicable;
  • a brief description of the issue.

If the issue is confirmed, we may offer a replacement, store credit, or refund depending on the situation.

Warranty

Every MAVI piece is covered by a 2-Year Warranty against manufacturing defects, starting from the delivery date. If your watch or piece stops working properly under normal use within this period, contact us at hello@maviwatch.com with your order number and a description of the issue, and we'll make it right with a repair, replacement, or store credit.

The warranty does not cover damage from misuse, accidents, water exposure beyond the product's stated resistance, improper care, or unauthorized repair.

Non-Returnable Items

We cannot accept returns for:

  • items that show signs of use or wear;
  • items damaged due to misuse, accident, impact, water exposure beyond the product's stated resistance, improper care, or unauthorized repair;
  • gift cards;
  • final sale items, when clearly marked as final sale;
  • items returned without prior authorization.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your bank or credit card statement. Processing times may vary depending on your payment provider.

Original shipping fees, shipping protection, taxes, duties, and route/priority shipping fees are non-refundable unless the return is due to our error.

Exchanges

The fastest way to exchange an item is to return the original product and place a new order once your return is approved.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@maviwatch.com.

We cannot guarantee cancellations once an order has been processed or shipped.